WTF Does Apple Know About Brand Experience: Part 2 of the Chronicles of a bad customer experience
I bought a Mac Pro from Apple, via there website, on January 18th. In a grumpy tone, I wrote about this is this blog entry. Apples website said at the time, and still says “ships within 24 hours.” It is now January 24th, 6 days latter, and it still hasn’t shipped. Sooo… I check my order status. Guess what it says? ”Ships by Feb 26, delivers by March 8th!”
So here I am, not knowing this.. My whole life is on hold, waiting for this thing to arrive. I need this computer before I can know what the hell is going on in the financial situation, as I need to run windows to do that.. and can’t on this old computer. I need it to start my work. I was planning on using it to help me work out the taxes for my parents…
So Apple has officially put a very bad taste in my mouth.
February 2nd, 2008 at 1:10 am
[…] software, which isn’t likely to happen till late February / early March, because of the evil Apple situation. One way or another, what I really need to do is hold off doing anything with a significant portion […]
February 10th, 2008 at 11:32 pm
[…] can read a bit of the back story to my Mac Pro buying saga here. The long and short of it is.. I bought the computer on January 18th, and they still haven’t […]