WTF Does Apple Know About Brand Experience: Part 2 of the Chronicles of a bad customer experience

I bought a Mac Pro from Apple, via there website, on January 18th.  In a grumpy tone, I wrote about this is this blog entry.  Apples website said at the time, and still says “ships within 24 hours.”  It is now January 24th, 6 days latter, and it still hasn’t shipped.  Sooo…  I check my order status. Guess what it says?  ”Ships by Feb 26, delivers by March 8th!”

So here I am, not knowing this..  My whole life is on hold, waiting for this thing to arrive.  I need this computer before I can know what the hell is going on in the financial situation, as I need to run windows to do that.. and can’t on this old computer.  I need it to start my work.  I was planning on using it to help me work out the taxes for my parents…  

So Apple has officially put a very bad taste in my mouth.

2 Responses to “WTF Does Apple Know About Brand Experience: Part 2 of the Chronicles of a bad customer experience”

  1. Matt Searles: Mystic Prophet Philosopher Artist » Blog Archive » Towards strategy, budgets, and plans Says:

    […] software, which isn’t likely to happen till late February / early March, because of the evil Apple situation. One way or another, what I really need to do is hold off doing anything with a significant portion […]

  2. Matt Searles: Mystic Prophet Philosopher Artist » Blog Archive » The Apple Mac Pro Bad Customer Experience Saga Continues Says:

    […] can read a bit of the back story to my Mac Pro buying saga here. The long and short of it is.. I bought the computer on January 18th, and they still haven’t […]

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